After the successful introduction of an ELO ECM solution, support you in the development of your system.
An integral part of a robust ECM solution is the opportunity for basic software through upgrades and maintenance.
Together, we define the support requirements and timelines needed to resolve issues and establish a binding SLA agreement. This way you can keep costs under control at all times, use the best possible service and get the most out of your investment.
As part of our support concept, you have 3 pillars at your disposal.
As part of basic support, the online ticketing system is available 24 hours a day for all registered customers. Our ECM experts will respond to your questions and requests as quickly as possible. You only incur charges if you use the services.
For a higher level of service, we offer customized solutions with individually agreed response times and, if desired, extended service times up to 24 hours a day, 7 days a week.
On-call service with individually agreed response times
fixed monthly cost
Opening hours: Mon - Fri 9am to 5pm Optional 24x7
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